General Booking Conditions (CCGGR)

Reservations made through this website (hereinafter, the “Website”) will be governed by the provisions of these General Booking Conditions (hereinafter, the “CCGGR”). However, at the time of making each reservation, the Customer will be informed of any special conditions (the “Special Conditions”) applicable to each room, which shall take precedence over the CCGGR.

The details of the establishment are those contained in the Legal Notice published on this Website.

“Customer” shall mean the natural or legal person who completes the booking process, either for themselves or on behalf of other guests, employees, etc. For the purposes of these CCGGR, “Customer” also includes natural persons staying at the establishment as a result of the reservation.

By completing the reservation process, the Customer expressly accepts these CCGGR.

Additionally, the Customer acknowledges having read and accepted the Legal Notice, Privacy Policy, and other published documents related to the reservation or the protection of personal data. Acceptance of these notices and conditions is required to complete the reservation.

1. Applicable Regulations

These CCGGR are subject to:

• Law 7/1998 of April 13 on General Contracting Conditions, with amendments by Law 3/2014 of March 27.

• Royal Legislative Decree 1/2007 of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users.

• Law 34/2002 of July 11 on Information Society Services and Electronic Commerce.

• Other applicable tourism sector regulations.

• Alternatively, provisions of the Civil Code and Commercial Code may apply.

2. Booking Process and Conditions

For a reservation to be valid, the following conditions must be met:

a) Express Acceptance

The Client must confirm they have read and understood the CCGGR, Legal Notice, and related website policies.

b) Client Declarations

• The Customer is of legal age and has the capacity to formalize a reservation.

• All data provided is accurate and truthful. The Customer authorizes the processing of this data under the Privacy Policy.

• When providing third-party data, the Customer confirms they have the necessary authorization to do so.

c) Online Reservations

The general booking process includes:

• Availability Search: Choose dates, room type, and number of guests.

• Data Entry: Provide personal data, accept conditions, and make payment via secure gateway. For refundable bookings, payment is typically only a guarantee.

• Special Conditions: Where applicable, specific conditions will be shown for selected services or room types.

• Payment and Confirmation: A payment link may be sent via email. Failure to pay may result in cancellation. Confirmation is issued once payment is received.

• Non-refundable Bookings: These require full upfront payment. No refunds are given for cancellations or no-shows.

• Refundable Bookings: These may be canceled within the time limit stated in the Special Conditions. Cancellations outside that period may incur fees equivalent to the first night’s stay.

d) On-Request and Group Bookings

• On-request services are not confirmed until the establishment verifies and accepts them.

• Group bookings (10+ rooms) are always on request. Conditions may vary depending on the group and are communicated during the request process. The group booking applicant guarantees payment.

e) Error Correction

Errors during the reservation can be corrected via the browser’s “back” button. Confirmation will summarize the reservation details. Corrections must be requested immediately via the contact email provided on the Website.